PRIVACY & SAFETY
All data receive from our clients is stored only for the purposes of the transactions which they have completed and those details are never passed on to any other party.
As we like to showcase our work, on social media, we reserve the right to publish images of any products that we make. These publications will not directly mention the customer without prior consent and any publication will either be delayed or confirmed with the customer, to ensure we don't spoil surprises for special occasions.
For items that are made to order, please allow 2-5 working days for manufacture.
We use a fully-tracked courier for delivery with expectation of 2-3 working days.
We ship to UK Mainland addresses using an economy courier.
Please provide a home/work address where someone can receive your item.
Our courier operates a three attempts system, before returning the item.
Re-shipping of a returned item will incur an additional shipping fee.
You will receive updates about your order, as it progresses.
All of our items are carefully specified with the customer at the time of order and important details are checked throughout the manufacture process to ensure that your product has a high quality finish. Every item is checked again, prior to shipping and packaged to offer as much protection as possible, but in the unlikely event that your product arrives with any defect, please contact us immediately to resolve the issue.
We process any refunds for "damage in transit" through our courier and may require the item returned in it's original packaging for the refund to be completed.
Unfortunately, we cannot offer a "return" on personalised items.